Terms of Service

1. About ShieldPest Control

ShieldPest Control, LLC is a licensed pest control company incorporated in the State of Texas. Our principal office is:

ShieldPest Control, LLC
8400 N Central Expy, Suite 600
Dallas, TX 75225
Phone: (469) 555-0174
Email: info@shieldpest.site
TX Pest Control License #0742981 · OK License #7731-PC

2. Use of Our Website

You may use our website for lawful purposes related to learning about and engaging our pest control services. You agree not to:

• Use the site in any way that violates applicable federal, Texas, Oklahoma, or local law
• Transmit unsolicited commercial messages or malicious code
• Attempt to gain unauthorized access to any part of our website or related systems
• Scrape, crawl, or extract content in bulk without our express written permission
• Use our content, photographs, or brand materials without written authorization
• Misrepresent your identity or affiliation when contacting us

3. Service Estimates and Pricing

All pricing displayed on our website represents starting rates based on standard residential properties. Final pricing for any service is determined after an on-site property assessment considering infestation scope, property size, pest species, access conditions, and selected treatment method.

All estimates are provided in writing before any paid work begins. No work commences without your explicit approval of the written scope and pricing. Verbal estimates or ranges discussed during initial inquiries are not binding and do not constitute a service contract.

Monthly Protection Plans

Monthly maintenance plans (Essential Shield, Total Guard, Fortress) are billed in advance at the start of each service month. Plans may be cancelled with 30 days' written notice to help@shieldpest.site. We do not issue refunds for the current billing period once commenced, but no subsequent charges are made after the cancellation notice period ends.

Plans may be paused (not cancelled) for extended travel or property vacancies with our written agreement. Contact us to arrange.

4. Our Service Guarantee

All ShieldPest pest control treatments include a written retreatment guarantee with specific terms in your service agreement. If pests covered under your service return within the guarantee period (30–90 days depending on service type, as specified in your written agreement), we will return and re-treat at no additional charge.

Our guarantee does not cover:

• Pest species or infestation sources not disclosed or identifiable at the time of original service
• New infestations introduced from adjacent properties, infested furniture, or other external sources after treatment
• Conditions where client preparation instructions were not followed prior to treatment
• Damage to property caused by pests between treatments where access for follow-up inspection was denied
• Structural pests (termites) re-infesting from untreated portions of a structure not included in the service scope

5. Payment Terms

Payment terms are specified in your written service agreement. Standard terms:

• Free inspections: No charge, no payment required
• One-time treatments (under $500): Payment due upon completion of service
• One-time treatments (over $500): 50% upon scheduling confirmation, 50% upon completion
• Monthly plans: Monthly fee charged in advance on the billing date
• Insurance-covered work: We work within the schedule established by your insurance carrier's claim process

We accept cash, check, and all major credit cards (Visa, Mastercard, American Express, Discover). A 2.9% processing fee applies to credit card payments over $750. We do not accept cryptocurrency or payment apps (Venmo, CashApp) for commercial accounts.

6. Property Access and Preparation

By scheduling service, you grant ShieldPest and its technicians reasonable access to your property (interior and exterior, including attic and crawl space where relevant) during the agreed service window. You agree to:

• Provide specific pre-treatment preparation instructions will be provided in writing before any interior service, and must be completed before technicians arrive
• Secure pets in a separate area away from treatment zones during the service visit and the applicable re-entry period
• Disclose any known structural hazards, chemical sensitivities, or prior treatment history before service begins
• Ensure a responsible adult (18+) is present at the property during the service visit

We take all reasonable care to protect your property during service visits. We are not liable for pre-existing damage, damage from pest activity, or minor incidental disturbance (e.g., minor floor scuffing from equipment) that is unavoidable as a normal part of professional pest control. Any significant damage caused by our negligence will be addressed through our general liability insurance carrier.

7. Chemical Safety and Re-Entry

All ShieldPest pesticide applications use EPA-registered products applied in accordance with label directions and applicable state regulations. We provide written re-entry intervals (typically 1–4 hours for interior applications) and Safety Data Sheets upon request. It is your responsibility to follow re-entry instructions and ensure that all household occupants (including children and pets) comply with the specified waiting period before returning to treated areas.

8. Intellectual Property

All content on this website — including text, photographs, logos, treatment protocols, and proprietary inspection documentation formats — is owned by ShieldPest Control, LLC or its licensors and is protected by applicable U.S. copyright and trademark law. You may not reproduce, distribute, or create derivative works without our express written permission. Brief quotations (under 50 words) for editorial purposes with attribution are permitted.

9. Disclaimers

THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. PEST CONTROL OUTCOMES DEPEND ON PROPERTY CONDITIONS, INFESTATION SEVERITY, PEST SPECIES, AND CLIENT COMPLIANCE WITH PREPARATION AND FOLLOW-UP INSTRUCTIONS. WE CANNOT GUARANTEE THAT ANY TREATMENT WILL PERMANENTLY ELIMINATE ALL PEST ACTIVITY UNDER ALL FUTURE CONDITIONS. RESULTS DESCRIBED ON THIS WEBSITE ARE ILLUSTRATIVE AND INDIVIDUAL OUTCOMES WILL VARY.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, SHIELDPEST CONTROL, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE OR SERVICES. IN ALL CASES, OUR MAXIMUM LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID TO US FOR THE SPECIFIC SERVICE ENGAGEMENT FROM WHICH THE CLAIM ARISES IN THE 12 MONTHS PRECEDING THE CLAIM.

Nothing in these terms limits our liability for death, personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify and hold harmless ShieldPest Control, LLC, its officers, directors, employees, technicians, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from: (a) your use of our website in violation of these Terms; (b) your violation of any applicable law; (c) any false or misleading information you provide to us; or (d) your failure to comply with pre-treatment preparation instructions or re-entry intervals specified in writing by our technicians.

12. Privacy

Your use of our website is also governed by our Privacy Policy, incorporated into these Terms by reference. By using our website or services, you acknowledge and accept our Privacy Policy.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from these Terms or our services that cannot be resolved informally shall be submitted to binding arbitration in Dallas County, Texas, under the rules of the American Arbitration Association — except that either party may seek injunctive or other equitable relief in state or federal court in Dallas County for intellectual property violations or emergency injunctive relief.

Before initiating arbitration, both parties agree to attempt good-faith resolution by notifying the other party in writing and allowing 30 days for response and negotiation.

14. Severability and Entire Agreement

If any provision of these Terms is found unenforceable or invalid, that provision is limited to the minimum extent necessary and the remaining provisions continue in full force. These Terms, together with your written service agreement and our Privacy Policy, constitute the entire agreement between you and ShieldPest Control, LLC with respect to our services and supersede all prior negotiations, representations, and understandings.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated by updating the "Last updated" date above. For active service contract clients, material changes to terms affecting ongoing agreements will be communicated by email at least 14 days before taking effect. Continued use of our services after that date constitutes acceptance.