Privacy Policy

1. Who We Are

ShieldPest Control, LLC ("ShieldPest," "we," "us," or "our") is a licensed pest control company incorporated in Texas, operating the website shieldpest.site. Our principal place of business is 8400 N Central Expy, Suite 600, Dallas, TX 75225. We hold Texas Pest Control License #0742981 and Oklahoma License #7731-PC.

2. Information We Collect

Information You Provide Directly

When you contact us, request an inspection, or submit a form on our website, we collect:

• Full name, email address, and phone number
• Property address (when you provide it for service purposes)
• Service type requested and any description of your pest concern
• Any other information you choose to include in messages to us

Information Collected Automatically

When you visit our website, we automatically collect limited technical data including:

• IP address (used only to approximate geographic region, not stored long-term)
• Browser type, version, and operating system
• Pages visited, time on site, and referring URL
• Device type and screen resolution
• Cookie identifiers (see Section 5 below)

This technical data is used solely to understand how our website is used and to improve its content and performance. We do not build individual behavioral profiles from this data.

3. How We Use Your Information

We use the information we collect for the following specific purposes:

• Service delivery: Scheduling inspections, dispatching technicians, and fulfilling service agreements
• Communication: Responding to inquiries, confirming appointments, and providing service updates and follow-up reports
• Marketing: Sending promotional emails about our services (you may opt out at any time — see Section 8)
• Analytics: Understanding website usage patterns to improve content and user experience
• Legal compliance: Meeting applicable Texas, Oklahoma, and federal legal requirements including pesticide application recordkeeping
• Safety and fraud prevention: Detecting and preventing fraudulent or unauthorized activity

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:

• Service providers: Trusted third-party vendors (CRM software, email delivery, scheduling platforms, analytics) who process data on our behalf under strict confidentiality agreements. These providers are prohibited from using your data for their own purposes.
• Legal requirements: When required by applicable law, valid court order, or government request — including state pesticide application reporting requirements
• Business transfers: In connection with a merger, acquisition, or sale of company assets. We will notify active clients before any such transfer affects how their data is handled.
• Safety: When disclosure is necessary to protect the health, safety, or property of ShieldPest, our clients, or the public

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. We use three categories:

• Strictly necessary cookies: Required for core website functionality (form submission handling, session management). These cannot be disabled without breaking site functionality.
• Analytics cookies: Help us understand how visitors use our site so we can improve it. We use privacy-respecting analytics that do not track individuals across unrelated websites.
• Marketing cookies: Used only with your explicit consent to measure the effectiveness of our advertising and retargeting campaigns.

You can manage cookie preferences through our cookie consent banner, through your browser settings, or by contacting us. Declining optional cookies does not affect your ability to use our website or receive our services.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data transmitted through our website uses SSL/TLS encryption (HTTPS). Access to customer data is restricted to ShieldPest employees who need it to perform their job functions.

No method of internet transmission is 100% secure. While we take this obligation seriously, we cannot guarantee absolute security against all possible threats.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal requirements:

• Customer and service records: 7 years following the last service interaction (Texas Department of Agriculture contractor recordkeeping requirements)
• Marketing list data: Until you unsubscribe or request deletion
• Website analytics data: 26-month rolling period
• Inspection and treatment documentation: 5 years (pesticide application records required by state law)

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format where technically feasible
• Opt-out of marketing: Unsubscribe from marketing emails using the link in any such email, or contact us directly
• Withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at info@shieldpest.site or in writing at our principal office address. We will respond to all verified requests within 30 days.

9. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We do not sell personal information as defined under these laws. We do not share personal information for cross-context behavioral advertising without explicit consent. To submit a California privacy request, email info@shieldpest.site with the subject line "California Privacy Request." We will respond within 45 days.

10. Children's Privacy

Our website and services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info@shieldpest.site and we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites (licensing boards, review platforms, industry associations). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit. Our privacy policy applies only to our own website and services.

12. Changes to This Policy

We may update this Privacy Policy as our practices evolve or as legal requirements change. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes affecting how we process data for existing customers, we will also provide direct notification by email at least 14 days before changes take effect. Your continued use of our website after any update constitutes acceptance of the revised policy.